Frequently Asked Questions
Orders
How do I know that my order has been received?
After placing your order, you will receive an order confirmation at the email address provided during checkout. Please also check your spam or junk folder. If you do not receive confirmation, contact us at n31304855@gmail.com.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will try to help, but we cannot guarantee changes or cancellation once an order has been processed or dispatched.
UK Shipping
Where do you deliver?
We currently deliver only to eligible addresses within the United Kingdom.
How much does delivery cost?
Standard UK delivery is free.
How long will delivery take?
Orders normally require 1–3 business days for processing. After dispatch, standard UK delivery usually takes 5–8 business days. The estimated total delivery time is therefore approximately 6–11 business days from the date of your order.
Business days exclude weekends and UK public holidays. Delivery times are estimates and may occasionally be affected by courier delays or circumstances outside our control.
Will I receive tracking information?
Where tracking is available, the tracking details will be sent to the email address used at checkout after your order has been dispatched.
What should I do if my order is delayed or missing?
Please check your tracking information first. If your order has not arrived within the estimated delivery period, contact us at n31304855@gmail.com with your order number so we can investigate.
What happens if I provide an incorrect delivery address?
Customers are responsible for providing complete and accurate delivery information. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Products and Sizing
How can I select the correct ring size?
Please review the size options and product information shown on the relevant product page before ordering. If you need help choosing a size, contact us at n31304855@gmail.com before placing your order.
What materials are used in your jewellery?
The material and finish of each item are stated on its individual product page. Please review the product description carefully before purchasing. Cubic zirconia, where stated, is a lab-created diamond simulant and is not a natural diamond.
Will product colours look exactly the same as the images?
We make reasonable efforts to display products accurately. However, colours and appearance may vary slightly because of lighting, photography and individual screen settings.
How should I care for my jewellery?
Keep jewellery away from water, perfume, lotions, cleaning products and other chemicals. Remove jewellery before bathing, swimming, exercising or sleeping. Store each item separately in a dry place and gently wipe it with a soft cloth after use.
Returns and Refunds
Can I return an item?
Yes. We offer a 30-day return period from the date you receive your order, subject to the conditions stated in our Refund Policy. The item may be inspected or tried on as it would be in a physical shop, but it must remain in its original condition and must not show signs of extended wear, damage, alteration or misuse. Original packaging, included accessories, tags and proof of purchase should be retained.
How do I request a return?
Email n31304855@gmail.com with your order number and reason for return. Please wait for return instructions and the approved return address before sending anything back. Items returned without first requesting a return may not be accepted.
Who pays the return postage?
For a change-of-mind return, the customer is normally responsible for return postage. If an item is faulty, damaged on arrival or incorrect, Rinfina will cover reasonable return costs in accordance with our Refund Policy and applicable law.
Do you charge a restocking fee?
No, we do not charge a restocking fee.
When will I receive my refund?
Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to process the refund.
What should I do if my item arrives damaged, faulty or incorrect?
Contact us promptly at n31304855@gmail.com with your order number, a description of the issue and clear photographs where possible. We will review the matter and provide the appropriate solution.
Do I have a legal right to cancel my order?
UK consumers generally have the right to cancel eligible online purchases within 14 days after receiving the goods, subject to applicable exclusions. Full details are provided in our Refund Policy. This does not affect your statutory rights.
Payments and Security
What currency are prices displayed in?
Prices for UK customers are displayed in British Pounds (GBP) unless otherwise stated.
Is checkout secure?
Our store uses a secure, encrypted connection. Available payment methods are displayed during checkout.
Contact Us
If you need assistance, contact us using the details below:
Business name: Rinfina
Email: n31304855@gmail.com
Address: 781 High Road Leytonstone, London, E11 4QS, United Kingdom
Support hours: Monday to Friday, 9:00 AM–5:00 PM UK time
We aim to respond to customer enquiries as soon as reasonably possible during our support hours.