Refund policy
Last updated: 8 October 2026
Overview
Rinfina offers a 30-day return period. You may request a return within 30 calendar days after receiving your order. This voluntary return policy is in addition to, and does not affect, any statutory consumer rights available to you.
Starting a Return
To request a return, email us at n31304855@gmail.com or visit our Contact page at https://rinfina.shop/pages/contact and provide:
- Your full name
- Order number
- Email address used at checkout
- Reason for the return
- Clear photographs if the item is damaged, defective, or incorrect
Please contact us before sending an item. If your return is accepted, we will provide the correct return address and complete return instructions. Items sent without prior authorisation may not be accepted.
Return Eligibility
To qualify for a return:
- The return must be requested within 30 calendar days after delivery.
- The item must be in its original condition, with any included packaging, accessories, and tags.
- The item may be inspected or tried on as it would be in a physical shop but must not show signs of extended wear, damage, alteration, or misuse.
- Proof of purchase is required.
Where permitted by law, we may reduce a refund if an item’s value has decreased because it was handled beyond what was reasonably necessary to inspect it.
Return Method and Address
Accepted returns must be sent by post to the return address supplied in our return-authorisation instructions. The authorised return address may be different from our public business correspondence address.
Do not send a return to our public business address unless our customer-support team specifically instructs you to do so.
We recommend using a tracked postal service and retaining your postage receipt until the return has been completed.
Return Shipping Costs
For change-of-mind, incorrect-size, or accidentally ordered returns, the customer is responsible for the return-postage cost.
If an item is damaged, defective, or incorrect, Rinfina will cover reasonable return-postage costs or provide an appropriate return method.
We do not charge a restocking fee.
Order Cancellations
If you wish to cancel an order before dispatch, contact us as soon as possible at n31304855@gmail.com. We will try to stop the order, but cancellation cannot be guaranteed once processing or dispatch has begun.
UK and European Consumer Cancellation Rights
Where applicable, customers purchasing online may notify us that they wish to cancel an eligible order within 14 calendar days after receiving it, without providing a reason. After notifying us, the customer must return the item within a further 14 calendar days.
For a valid statutory cancellation, we will refund the item price and the cost of our least expensive standard outbound delivery option. Any additional amount paid for express or premium delivery will not be refunded.
Unless the item is faulty, damaged, or incorrect, the customer is responsible for the return-postage cost.
Returns requested after the statutory cancellation period but within our 30-day voluntary return period are eligible for a refund of the item price. Original delivery charges are not refunded for these voluntary returns unless required by law.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly at n31304855@gmail.com with your order number and clear photographs.
We will review the issue and provide an appropriate remedy, which may include a replacement, repair, partial refund, or full refund as required by applicable consumer law.
Nothing in this policy limits your statutory rights regarding faulty, damaged, or misdescribed goods.
Non-returnable Items
The following items cannot normally be returned unless they are faulty or applicable law requires otherwise:
- Personalised, engraved, made-to-order, or customised products
- Gift cards
- Sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken
Sale and promotional items remain covered by applicable statutory consumer rights and may be returned under the conditions of this policy.
Exchanges
We do not process direct exchanges. To obtain another product or size, request a return for the original item and place a new order after the return is accepted.
Refunds
After receiving and inspecting an authorised return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within 14 calendar days after we receive the returned item or acceptable evidence that it has been sent back, where applicable.
After we issue a refund, your bank or payment provider may require additional time to display it in your account. Refund processing times controlled by banks and payment providers are outside our control.
If you have not received an approved refund after the expected processing period, contact your bank or payment provider first and then email us at n31304855@gmail.com.
Business Details
Rinfina
781 High Road Leytonstone
London E11 4QS
United Kingdom
Customer support email: n31304855@gmail.com
Contact page: https://rinfina.shop/pages/contact
Support hours: Monday–Friday, 9:00 AM–5:00 PM UK time
Typical response time: 1–2 business days
The address above is our business correspondence address. Do not send returns there unless it is included in the return instructions supplied by our customer-support team.