Shipping policy
Last updated: 8 October 2026
Shipping Area
Rinfina currently accepts and delivers orders only to eligible addresses within the United Kingdom. Available delivery locations are confirmed during checkout. Orders for addresses outside the United Kingdom cannot currently be completed.
Order Processing
Orders are normally processed within 1–3 business days, Monday to Friday, excluding UK public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day. During unusually busy periods, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
UK Delivery Cost
Standard delivery within the United Kingdom is free for all orders.
The complete order total will be displayed before payment. Rinfina will not add undisclosed delivery charges after an order has been placed.
Estimated Delivery Time
Standard UK delivery normally takes 5–8 business days after dispatch.
Including order processing, customers should normally expect delivery within approximately 6–11 business days after placing an order.
Delivery times are estimates and not guarantees. Carrier disruption, severe weather, public holidays, incorrect addresses, and events outside our reasonable control may cause delays.
Dispatch Confirmation and Tracking
When your order is dispatched, we will send a confirmation email to the email address used at checkout.
Where tracking is available, the dispatch email will contain a tracking link or tracking number. Tracking information may take up to 48 hours to display its first update.
You can also check your shipment using our Track Order page.
Delivery Address
Customers are responsible for entering a complete and accurate delivery address during checkout.
If you notice an address error after placing an order, contact us immediately at n31304855@gmail.com. We will try to update the address before processing or dispatch, but changes cannot be guaranteed once fulfilment has begun.
Rinfina is not responsible for delays caused by incomplete or incorrect delivery information supplied by the customer.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period:
- Check the tracking information provided in your dispatch email.
- Check that the delivery address on your order confirmation is correct.
- Check with other household members, neighbours, or any safe location used by the carrier.
- Contact us at n31304855@gmail.com with your order number.
We will review the available tracking information and, where appropriate, open an investigation with the delivery carrier.
Returned or Undeliverable Parcels
If a parcel is returned because the delivery address was incorrect, incomplete, refused, or the parcel was not collected, please contact us.
We will explain the available redelivery or refund options. Any additional delivery cost caused by incorrect customer-provided information may be deducted from the refund or charged before redelivery, where permitted by law.
Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, or incorrect, contact us promptly at n31304855@gmail.com with your order number and clear photographs.
We will review the issue and provide an appropriate solution in accordance with our Refund Policy and applicable consumer law.
Order Changes and Cancellations
To request an order change or cancellation, email n31304855@gmail.com as soon as possible.
We will try to assist before processing or dispatch begins, but changes and cancellations cannot be guaranteed after an order has entered fulfilment.
Returns
Do not return an item without contacting us first. Approved returns must follow the instructions and return address supplied by our customer-support team.
For complete return and refund information, please read our Refund Policy:
https://rinfina.shop/policies/refund-policy
Customer Support
Email: n31304855@gmail.com
Contact page: https://rinfina.shop/pages/contact
Support hours: Monday–Friday, 9:00 AM–5:00 PM UK time
Typical response time: 1–2 business days
Business Details
Rinfina
781 High Road Leytonstone
London E11 4QS
United Kingdom
The address above is our business correspondence address. Do not send returns there unless our customer-support team specifically instructs you to do so.