Terms of Service

Last updated: 8 October 2026

1. Overview

This website is operated by Rinfina. Throughout the website, the terms “we”, “us” and “our” refer to Rinfina.

These Terms of Service apply to your use of rinfina.shop and to purchases made through our online store. By visiting our website or placing an order, you agree to these Terms, together with our Privacy Policy, Shipping Policy and Refund Policy.

Nothing in these Terms limits or excludes any rights you have under applicable UK consumer law.

2. Business Information

Business name: Rinfina
Email: n31304855@gmail.com
Address: 781 High Road Leytonstone, London, E11 4QS, United Kingdom
Support hours: Monday to Friday, 9:00 AM–5:00 PM UK time

3. Eligibility and Acceptable Use

You must be legally capable of entering into a binding contract to place an order through our store. If you are under 18, you should use the website only with the involvement of a parent or legal guardian.

You must not use our website or products for any unlawful or unauthorised purpose. You must not introduce viruses, malicious code or any technology intended to damage, disrupt or gain unauthorised access to the website or its services.

4. Products and Product Information

We take reasonable care to ensure that product descriptions, prices, images, materials, sizes and availability are accurate.

Product colours and appearance may vary slightly because of photography, lighting and individual screen settings. Measurements may also have minor reasonable variations.

The materials and finishes applicable to each product are stated on its individual product page. Cubic zirconia, where stated, is a lab-created diamond simulant and is not a natural diamond.

We may update product information or discontinue a product without notice. This will not affect orders that have already been accepted.

5. Prices and Payment

All prices for UK customers are displayed in British Pounds (GBP). Applicable taxes are included where required. Standard UK delivery is free unless otherwise clearly stated before payment.

Available payment methods are displayed during checkout. Payment must be successfully authorised before an order can be processed.

We may correct genuine pricing or product-information errors. If an error affects an order you have placed, we will contact you and give you the option to proceed with the corrected information or cancel the order for a full refund.

6. Orders and Contract Formation

After placing an order, you will normally receive an order-confirmation email. This confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

A contract between you and Rinfina is formed when we confirm that your order has been dispatched, unless we have already expressly accepted it at an earlier stage.

We may decline or cancel an order for legitimate reasons, including:

• A product being unavailable

• Payment not being authorised

• Incorrect pricing or product information

• Suspected fraud or unauthorised activity

• An invalid or undeliverable address

• A breach of these Terms

If payment has already been taken for an order we cannot fulfil, we will issue a refund to the original payment method.

7. Shipping and Delivery

We currently deliver only to eligible addresses within the United Kingdom.

Orders normally require 1–3 business days for processing. After dispatch, standard UK delivery usually takes 5–8 business days. The estimated total delivery time is approximately 6–11 business days from the order date.

Delivery times are estimates and may occasionally be affected by courier delays or circumstances outside our reasonable control.

You are responsible for providing complete and accurate delivery details. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Responsibility for the goods passes to you when you, or a person nominated by you other than the carrier, receives physical possession of them.

Please review our Shipping Policy for complete delivery information.

8. Cancellations, Returns and Refunds

We offer a 30-day return period from the date you receive your order, subject to the eligibility requirements and exclusions stated in our Refund Policy.

UK consumers generally have a statutory right to cancel eligible online purchases within 14 days after receiving the goods. After notifying us of a qualifying cancellation, the goods must normally be returned within the applicable legal period.

To request a cancellation or return, email n31304855@gmail.com with your order number and relevant details. Please wait for our return instructions and approved return address before sending an item.

Customers are normally responsible for change-of-mind return postage. If an item is faulty, damaged on arrival or incorrect, Rinfina will cover reasonable return costs in accordance with applicable law and our Refund Policy.

We do not charge a restocking fee. Approved refunds will be issued to the original payment method.

Nothing in these Terms or our Refund Policy affects your statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

9. Damaged, Faulty or Incorrect Items

Please inspect your order after delivery. If an item is damaged, faulty or incorrect, contact us promptly at n31304855@gmail.com with your order number, a description of the issue and clear photographs where possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

10. Intellectual Property

The website and its content, including text, branding, graphics, logos, product presentation and website design, are owned by or licensed to Rinfina and are protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes. You must not reproduce, distribute, sell, exploit or use our content for commercial purposes without prior written permission.

11. Third-Party Services and Links

Our store is hosted by Shopify. We may also use third-party providers for payment processing, shipping, analytics and other services required to operate the store.

Our website may contain links to third-party websites. We are not responsible for the content, security, availability or privacy practices of third-party websites. Your use of a third-party service may be subject to that provider’s own terms and policies.

12. Reviews and Submitted Content

If you submit a review, comment, image or other content, you confirm that you have the right to submit it and that it is accurate, lawful and does not infringe another person’s rights.

We may remove content that is unlawful, abusive, misleading, offensive, fraudulent or unrelated to the relevant product or service. We will not suppress genuine reviews merely because they are negative.

13. Website Availability

We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free access. We may temporarily suspend or modify parts of the website for maintenance, security or operational reasons.

We are not responsible for losses caused by events outside our reasonable control. Nothing in this section excludes rights or remedies that cannot legally be excluded.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable or for business losses arising from personal consumer use of our website or products.

15. Privacy

Our handling of personal information is explained in our Privacy Policy. By using our website, you acknowledge that your information may be processed as described in that policy and as necessary to provide our services.

16. Changes to These Terms

We may update these Terms when necessary to reflect changes to our services, business practices or legal obligations. The updated version will be published on this page with a revised “Last updated” date.

Changes will not unfairly alter the terms applicable to an order already accepted unless required by law.

17. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

18. Governing Law

These Terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you retain the benefit of any mandatory protections and rights available under the laws applicable to you.

Any dispute may be brought before the courts that have jurisdiction under applicable UK consumer law.

19. Contact Us

Questions about these Terms of Service can be sent to:

Rinfina
Email: n31304855@gmail.com
Address: 781 High Road Leytonstone, London, E11 4QS, United Kingdom
Support hours: Monday to Friday, 9:00 AM–5:00 PM UK time